Ok so, before I got to work things were pretty much total chaos. When I
got to work things started looking up. No rude customers, no morons
asking me the price of something when it's clearly marked on the
package, nothing. Just a normal day of stocking, thank God. I only
worked until 11:30 am today, so it was a nice, short day and I
enjoyed... well... most of it.
Well, this lady comes in at about 10:00 to 10:30 or somewhere around in
there and asks me if we do gift wrapping. I tell her no, we don't. She
proceeds to start begging me to wrap some stupid baby shower gifts of
hers, because she said she couldn't wrap them herself, which I find
hard to believe. So, I asked Christine, my manager, if we did gift
wrapping, hoping the lady would hear her and go away. She said no, I
told the lady no again, she continued begging.
I asked Christine if, since this lady was begging, I could help her
anyway. Well, this made Christine come out of the Manager's office,
thank the Lord. She's good at telling people to go fuck off - something
I don't like doing, because I don't like making people mad at me. Well,
this lady continues begging and arguing and pleading and offering
money. Christine finally gets pissed off enough to tell me just to wrap
the stupid gifts.
But if another customer came by, I'd have to get them first, because we
don't do gift wrapping and we're only doing it to make this lady go
away, so this is our time she's pretty much wasting when it could be
spent stocking, which we really needed to get done. I wrapped the two
gifts she had, and then had to take care of a customer whom wanted to
purchase a couple of items. So I did, the lady went to get a bag, and
brought it back to put the baby shower gifts in. Not a problem right? I
rang her up and she paid with a $5.00 bill (her total was $3.22).
Well, I went to give her the change I owed her, which she responded
with pushing it and a bunch of other change back my way insisting I
take it for the time I wasted on her to wrap her gifts. Well, I tried
explaining to her that I couldn't take it or I'd end up getting in
trouble. She didn't quite understand it, and when she did she asked for
her $5.00 bill back and was going to give me the $3.22, to which I told
her I couldn't make change. Because I can't because it's a company
policy. I explained that to her at least five to ten times.
She was kind of upset, but eventually quit asking about it. Quick
change artist there. I handled that one ok, and I was kind of proud.
She eventually got to the point, right before she quit, to where I was
about to ask Christine to return. But the lady stopped, so I didn't
have to further annoy my manager.
So then, I was about to go back to helping this lady do whatever it was
she wanted me to do with the rest of her crap, when I noticed another
customer had just come up. So I kindly tried telling this lady to hold
on a moment so I could get this other lady. She starts getting upset
because, after all, she's a customer too. I told her I realized that,
but I was told by my manager that since we were doing this on our own
spare time, I had to take care of the other customers first. She starts
in with complaining that she is also a customer, and when she realizes
I'm not going to give into her and instead I'm going to follow what my
manager told me to do (after all, I fought to keep my job, I'm not
going to lose it over some bitch who thinks I should be wrapping her
gifts when we don't do gift wrapping), she starts telling me how rude I
am.
I'm like, well sorry I have to follow what my manager tells me to do.
So she starts screaming at me and calling me names and telling me I'm
just so rude and she started bawling. Then she tries the "well, it's
before Christmas and I'm crying in your store" guilt trip bullshit.
I've had to deal with so many guilt trips over the course of nearly 20
years, that I don't care anymore. Most guilt trips, don't work with me
because I'm far too used to the games.
So anyway, she gets all pissed off, tries to gather everything in her
arms, loses it all about 20 times, eventually moves everything to a
bunch of boxes while this lady behind her is rolling her eyes at her
the entire time. It was pretty comical. I mean, everyone else seemed to
get it but this lady. And everyone thought it was stupid and rediculous
what she was doing. So I got to this other lady, while Bi-Polar Woman
(as I'll call her because I have no clue what her real name is) keeps
screaming at me.
Well, this eventually catches the attention of Christine, who comes out
of the office and is like "Ok, what the hell is going on?" The Bi-Polar
Woman then proceeds to scream at Christine, whom in turn, tells the
woman she can gather her things and leave because she's upsetting the
employees and the customers. She then starts to scream at Christine
about how I told the lady she needs to get the hell out. Which I found
funny because that's pretty much what Christine told the woman to do,
not me. She goes on and on and Christine's like, um Diana didn't say
that ma'am.
I could hear every word she said and she politely asked you to hold on
for a moment while she took care of another customer. The lady insisted
I told her to get the hell out. Well, the lady insists Christine give
her our names because she was going to report us to the authorities or
some crap like that. It was pretty funny. Well, the lady eventually
left and everyone was talking about her and making fun of her and crap.
Me, I tried to stay out of it only because I was one of the two main
people that had to deal with it and I was trying to re-gather myself.
This one guy was buying a card and was like "Can you gift wrap it for
me?" And I really wanted to tell him to shut the fuck up and get out,
but I didn't. Christine would have fired me for that. So instead I just
smiled.
I got major kudos for being so polite and calm from Christine and a
number of customers whom wittnessed the entire scene. Wow that was
irritating. XD
![[info]](http://p-stat.livejournal.com/img/userinfo.gif){kind=small}
droberts's journal
annoyed
amused
infuriated
alright
fearful
disgusted
pissed off
cheerful
stressed
emotional
calm
depressed
blank
tired and upset
dirty
stuffy-nosed